Legal · 07
Your Privacy Rights
Effective 4 August 2026 · Last updated 4 August 2026
You can ask us what we hold about you, get a copy of it, fix it, delete it, or tell us to leave you alone. This page tells you what to send, what we will send back, and how long it takes. There is no form to fight with and no account to create.
On this page
1. What you can ask for
Whatever state you live in, you can ask us to do any of the following.
| Ask for this | And we will |
|---|---|
| Know | Tell you what categories of information we hold about you, where we got it, why we have it, and who we have given it to. |
| Access | Send you an actual copy of the specific information we hold about you, in a portable, machine-readable format if you want one. |
| Correct | Fix anything that is wrong. Tell us what is wrong and what it should say. |
| Delete | Delete what we hold about you, and tell our service providers to do the same, subject to the short list in section 5. |
| Stop contacting you | Stop calling, texting and emailing you. You can also reply STOP to any text, which works instantly. |
| Stop advertising tracking | Stop processing your information for targeted advertising. There is a faster route for this on the opt-out page. |
| Not be penalised | Treat you exactly the same afterwards. Same price, same service, same responsiveness. Asking is not a black mark. |
We do not sell personal information for money, we do not collect sensitive information, and we do not make automated decisions about you that produce legal or similarly significant effects. So the rights that attach to those things have nothing to bite on here. If that ever changes, this page changes first.
2. How to send a request
Email team@impactranks.com. That is the channel, and it is the only one you need. We operate entirely online and a real person reads that inbox.
Write it however you like. Nothing below is required, but including it makes it faster:
- What you want, in plain words. "Send me everything you have on me" is a perfectly good request.
- The email address or phone number you would have given us, so we can find you.
- Your state, only because a couple of states give us different deadlines and we would rather use yours.
If you are mid-conversation with us, you can also just tell us on a call or reply to any email we have sent you. We are not going to insist you use a particular form. If you happen to have booked a call and would rather say it out loud, that counts.
3. How we check it is really you
We have to be reasonably sure you are who you say you are before we hand over or delete someone's information. How careful we are scales with what you are asking for.
| Request | What we need |
|---|---|
| Stop contacting me / stop advertising tracking | Nothing. We act on it. |
| Know, correct, delete | That you email from the address we have on file, or can match two pieces of information we already hold, such as the phone number and business name you gave us. |
| Send me a copy of the specific information | The above, plus a signed statement that you are who you say you are, if anything about the request does not line up. |
What we will never ask you for: a photograph of your driving license, a Social Security number, or a password. If someone claiming to be us asks you for any of those, it is not us. We also do not keep verification information any longer than it takes to answer the request.
If we genuinely cannot verify you, we will say so and explain why, rather than going quiet. Where we cannot verify you for a copy request, we will still tell you the categories of information we hold, which needs a lower level of certainty.
4. How long it takes
| Stage | Deadline |
|---|---|
| We confirm we received it | Within 10 business days, with a note on how we will handle it |
| We finish and reply substantively | Within 45 calendar days of your request |
| If it is genuinely complicated | One extension of up to 45 more days. We will tell you before the first 45 are up, and tell you why |
| Stop contacting you | Immediately in practice, and within 10 business days at the outside |
| Stop advertising tracking | Immediately in practice, and within 15 business days at the outside |
It is free. You can make an access or copy request twice in any twelve-month period without charge, and in the unlikely event a request is genuinely repetitive or excessive we will tell you what it would cost, or explain why we are declining, before doing anything.
5. The few things we will not delete
When you ask us to delete, we delete. Three exceptions, and we would rather name them than let you find out later.
- Your do-not-call and opt-out record. If you have told us to stop contacting you, we keep that instruction, and only that instruction, for at least five years. It is the only thing preventing us from calling you again by mistake. Deleting it would be doing you harm in the name of doing you a favour.
- Billing and tax records, if you were a client. We are required to keep them, typically for seven years. They are not used for anything else.
- Anything under a legal hold, or that a law specifically requires us to preserve. This is rare and we will tell you if it applies to you.
Everything else goes, from our active systems immediately and from backups as they age out on their normal cycle, within 90 days. We also pass the deletion request on to the service providers listed in the Privacy Policy.
6. If we say no
If we refuse a request, in whole or in part, we will tell you which part, why, and what to do next. You can appeal by replying to that answer and saying you want it reviewed. Someone other than the person who made the first decision will look at it, and we will write back within 45 days explaining the outcome. If we still say no, that reply will tell you how to complain to your state Attorney General.
7. Authorised agents
You can have someone else make a request for you: a lawyer, a family member, or a privacy service. We may ask them for written permission signed by you, and we may confirm with you directly that you asked for it, unless they hold a power of attorney. Once their authority is established we will not make you resubmit the request yourself.
8. If you are one of our clients
This page covers information about you. If one of your customers wants to exercise a right over information sitting in the system we run for you, that is a different process, and you are the one who answers it. We help: tell us what you need and we will search, produce, correct or delete, at no charge. See section 9 of the Data Processing Addendum.
If your customer contacts us directly, we will not answer for you. We will point them to you and forward the request promptly.
You can also ask for an export of your leads and form submissions at any time, including the day you leave, without going through this process at all. Just ask.
9. If you are still not happy
Tell us first, honestly, because we would rather fix it than read about it. Email team@impactranks.com and put the word complaint in the subject line so it does not sit behind the ordinary queue.
If that does not resolve it, you can contact the Attorney General of your state. In California you can also contact the California Privacy Protection Agency. We will not retaliate against you for doing either, and we will cooperate with them.